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Web3: The Future of Customer Engagement

AI & Emerging Technology Consulting AI & Emerging Technology Consulting, Customer loyalty, Experience, New paths to growth, Web3 1 min read
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Monks

The future of customer engagement in big block letters

Immerse yourself in the new customer journey.

With its quick rise in the cultural consciousness, Web3 has inspired creators, marketers and everyday people to envision a transformed internet characterized by decentralization, ownership, native payments and the blockchain. But Web3 is more than a new tech infrastructure: it’s a foundational shift in the ways people organize and engage with each other. In this bulletin, we peek into the future of the customer journey—and how the role of the customer is changing through a shift away from pure consumption and toward participation and shared ownership.

blue, pink, and grey report cover with text "The Future of Customer Engagement"

You’re one download away from…

  • Following the footsteps of a consumer and her daily use of Web3.
  • Discovering how brands can prepare for this new, Web3-native customer personas. 
  • Understanding how to switch your focus from loyalty to longevity.

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The website has been translated to English with the help of Humans and AI

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