Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the Role
Monks is hiring for a Senior Account Executive.
In this role, you will be responsible for ensuring smooth communication and project execution between clients and the internal team. You will support the Account Manager/ Director in managing client relationships and ensuring satisfaction. You’ll also help manage multiple projects simultaneously, from understanding client briefs to delivering high-quality results. The ideal candidate should be highly organized, proactive, and able to work effectively under pressure.
Responsibilities:
- Client Communication: Arrange meetings with clients to understand their briefs, ensuring clear and concise communication throughout the project lifecycle.
- Project Management: Manage multiple ongoing projects, allocate priorities, and ensure all projects run smoothly, meeting client expectations and deadlines.
- Client Solutions: Provide quick responses and solutions to client requests, ensuring their needs are met in a timely and professional manner.
- Internal Team Collaboration: Debrief internal team members on job requirements, ensuring everyone is aligned and clear on deliverables.
- Quality Control: Monitor all project stages, ensuring that the work submitted to clients is of the highest quality.
- Financial Administration: Create quotations, ensure timely billing, and maintain accurate financial records, ensuring all statuses are up-to-date.
- Team Coordination: Work with different client contacts and internal teams, ensuring all stakeholders are on the same page.
About You
The Essentials:
- Strong Organizational Skills: Ability to manage multiple tasks with attention to detail.
- Excellent Communication: Fluent in both Mandarin and English (oral and written), with the ability to clearly communicate with clients and internal teams.
- Proactive: A self-starter with a proactive approach to managing projects, always staying ahead of deadlines and requirements.
- Pressure Management: Ability to work under pressure and still maintain a positive, professional demeanor.
- Team Player: Experience working as part of a team and contributing to a collaborative environment.
- Results-Oriented: Confident in making decisions and delivering high-quality work to build trust with clients.
- Problem Solver: Ability to handle challenges and find creative solutions to client and project issues.
- DOER: You take initiative, get things done, and inspire your team to do the same.
- ANALYTIC: You love data and believe every decision should be based on facts.
- HUNTER: You’re always identifying new business opportunities and enjoy turning them into successes.
- MOVERS & SHAKERS: You have a "hacker" mindset and find creative, efficient solutions.
- MENTOR: Colleagues and clients naturally look to you for guidance.
- AUTONOMOUS: You’re entrepreneurial, self-sufficient, and thrive in a dynamic environment.
Not a must, but a plus:
- Experience in an advertising agency or a similar fast-paced, client-focused environment.
- Strong interest in data-driven decision-making and a passion for providing insightful business solutions.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
