Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Role
Shanghai.monks, the Shanghai office of global creative company Monks, is looking for an Account Director. As our account director you join our client service team and drive the growth of our key clients. Working closely with the client and as well as internal teams, you deliver growth through building trust with your clients, by meeting and exceeding their expectations.
Responsibilities
Client/Business Management
- Nurture and maintain positive senior client relationships - be their partner on how to deliver projects efficiently, advisor on strategic clients’ marketing problems, different ways of working and scoping
- Overall leadership of clients on a day to day
- Responsible for leading and managing key projects, ensuring creative/output excellence, including opportunities for profitability
- Anticipate potential operational and efficiency issues and challenges
- Understands clients’ & agency’s commercial challenges and develop corresponding solutions, together with senior agency leaders
Team Management
- People development and management - includes coaching, inspiring, motivating aligned against a growth mindset
- Ability to convince, resolve and sell through influence across the agency
Project/Resource Management
- Establish clear delivery objectives and KPIs for every project/campaign
- Ensure right-sourcing within teams + management of team workload
- Shape and drive workflow efficiencies and profitability of the business
- Foresee and solve operational problems and profitability challenges for the agency and clients
- Constantly and creatively look for new and improved ways of working to ensure competitive production
Financial Management
Financial responsibilities include review and sign-off of billing and forecasting, client management or escalation of billing as needed
Requirements:
- In-depth knowledge of automotive as a category, with experience across electric vehicle brands desirable
- Knows how to navigate complex client stakeholder environments
- Able to craft creative briefs and provide clear, persuasive briefings to creative teams and remain an active contributor throughout the creative development process
- Has extensive experience in IMC campaign development, brand development
- Has excellent presentation skills and presentation development skills
- Has excellent organizational skills
- Understanding of what makes effective strategy
- Up to date with industry leading creative work
- Is able to concurrently lead and grow multiple clients
- Effectively bilingual in both English and Mandarin
角色
上海.monks是全球创意公司Monks的上海办事处，正在招聘客户总监。作为我们的客户总监，您加入我们的客户服务团队并推动我们主要客户的增长。您与客户和内部团队密切合作，通过与客户建立信任、满足并超越他们的期望来实现增长。
客户/业务管理
- 培养和维持积极的高级客户关系 - 成为他们的伙伴，帮助他们有效地交付项目，为战略客户的营销问题、不同的工作方式和范围界定提供咨询服务。
- 日常整体领导客户。
- 负责领导和管理关键项目，确保创意/输出卓越，包括盈利机会
- 预测潜在的运营和效率问题及挑战
- 了解客户和代理机构的商业挑战并与高级代理机构领导一起制定相应的解决方案
团队管理
- 人员发展和管理 - 包括根据成长心态进行指导、启发和激励
- 通过整个机构的影响力说服、解决和销售的能力
项目/资源管理
- 为每个项目/活动建立明确的交付目标和 KPI
- 确保团队内部的正确采购+团队工作量的管理
- 塑造并推动工作流程效率和业务盈利能力
- 预见并解决代理机构和客户的运营问题和盈利挑战
- 不断地、创造性地寻找新的和改进的工作方式，以确保有竞争力的产
财务管理
- 财务职责包括审核和签署账单和预测、客户管理或根据需要升级账单
岗位要求
- 能够制作创意简报，向创意团队提供清晰、有说服力的简报，并在整个创意开发过程中保持积极的贡献
- 在IMC活动开发、品牌发展方面拥有丰富的经验
- 具备出色的演示技巧和演示开发能力
- 具备出色的组织能力
- 了解什么是有效的战略
- 知道如何驾驭复杂的客户利益相关者环境
- 了解媒体生态系统的最新动态，尤其是新的/新兴的生态系统
- 及时了解行业领先的创意作品
- 能够同时领导和发展多个客户
- 英语和普通话听说读写流利
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
