Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
C360.Monks is a trusted Salesforce Consulting Partner and MuleSoft Partner, helping organizations grow faster and create deeper customer connections. Our certified experts have decades of experience and are highly skilled in delivering business solutions leveraging Salesforce Core, Marketing Cloud and MuleSoft.
Clients who choose C360.Monks include some of the nation's most reputable brands, as well as fast growing startups. We're focused on business outcomes and moving the needle faster for our customers.
Role Overview
As a Business Analyst, you will be instrumental in bridging the gap between our clients' business needs and technical solutions. Your primary focus will be to gather, analyze, and document requirements while supporting project teams in implementing Salesforce solutions effectively. This role offers a unique opportunity to develop your analytical and problem-solving skills while gaining hands-on experience in a fast-paced consulting environment.
Key Responsibilities
- Assist in gathering and documenting business requirements through stakeholder interviews and workshops.
- Collaborate with Senior Consultants and Project Managers to define project scope and objectives.
- Analyze data and processes to identify opportunities for improvements and efficiencies.
- Support the development of functional specifications and process flows.
- Participate in user acceptance testing (UAT) to ensure solutions meet business needs.
- Document key findings and create reports to present to stakeholders.
- Maintain updated project documentation and assist in overall project management tasks.
Skills and Experience Required
- Bachelor’s degree in Business Administration, Information Technology, or a related field preferred.
- Strong analytical skills and a keen interest in business processes and technology.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment while managing multiple tasks.
- Familiarity with Salesforce or CRM systems is an advantage but not required.
- Proficiency in Google Suite, particularly Sheets and Slides.
Core Competencies and Attributes
- Excellent customer service/people skills
- Communicate effectively both verbal/written
- Ability to work flexible/ various shifts
- Possess/maintain analytical/problem-solving skills
- Exercises substantial latitude in determining objectives and approaches to critical assignments.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
