Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the Role
The Email Development and Operations Manager (fixed-term contract) will play a crucial role in the production and deployment of high-volume, high-quality email campaigns for high-profile brands. You will collaborate with Marketers, Development Leads, Designers, Project Managers, Engineers, and Analysts to seamlessly gather content and build emails using proprietary tools. The ideal candidate will be a subject matter expert on email campaign and web production operations, with a strong understanding of email marketing best practices and a proven ability to manage complex projects in a fast-paced, dynamic environment.
Responsibilities
- Act as the subject matter expert on email campaign and web production operations; distribute, create, communicate, and apply best practices and learnings to continually improve results.
- Build, QA, and deploy email campaigns using proprietary tools and programs developed by Monks or Client Engineering teams.
- Set up, configure, and manage marketing automation campaigns.
- Manage data projects where you will analyze trends to provide the client with insights and recommendations.
- Maintain subscriber/purchaser data, imports, and segmentation using a combination of tools and databases.
- Recommend and implement email personalization and segmentation strategies to improve campaign performance.
- Stay up to date with software, hardware, and email client spaces to keep abreast with industry best practices.
- Organize and manage new digital modules for web and email, working collaboratively with Marketing and Engineering teams.
- Execute a high-volume, high-quality workload in a fast-paced, dynamic, and creative environment.
- Escalate issues impacting production cycle dependencies and deadlines.
- Facilitate production calls to plan and prioritize requests and adjust course as business requires.
- Suggest operational and workflow improvements to constantly enhance in-house production processes.
- Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
- Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
- Follow quality assurance plans and protocols to ensure flawless execution and deployment.
About You:
The Essentials:
- 3+ years of experience in email marketing production, preferably in conjunction with project and account teams.
- 3+ years of experience in a client-facing or client services type role.
- Proven experience managing complex email marketing projects.
- Must have intermediate knowledge of HTML, CSS, and responsive email design.
- Email scripting (Freemarker, AmpScript, etc.) experience is desired.
- Experience with data analysis and reporting on email campaign performance; SQL is desired.
- Expert understanding of email marketing concepts, metrics, tools, technology, KPIs, and industry best practices, such as deliverability and sender reputation.
- Capability to thrive and meet aggressive goals and timelines in a fast-paced, high-volume, and ever-changing environment.
- Resourceful problem-solver who quickly gathers information and is comfortable with new or proprietary technologies and concepts.
- Experience working in cross-functional teams across multiple time zones using JIRA or similar project management software.
- Familiarity with email marketing regulations (e.g., CAN-SPAM, GDPR).
- Strong verbal and written communication skills.
- Excellent organizational skills and a very strong attention to detail.
- BA/BS (or equivalent) degree required.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
#LI-RE1 #LI-Hybrid
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
